Returns
Returns
-
Returns are accepted within 30 days of delivery.
-
Shipping fees are not covered unless the item is damaged or shipped incorrectly.
-
Clothing that has been washed, worn, or altered will not be accepted.
​
Return Shipping
-
Customers are responsible for return shipping costs unless the product is damaged or incorrect.
-
To request a prepaid return label for a damaged or incorrect item, contact customer support with a description and photo/video of the issue.
-
If a prepaid label is issued, items must be returned within 14 days of receiving the label, or it will become invalid.
​
How to Return
-
Repackage your item(s) in the original packaging, if possible.
-
Include a completed return form.
-
Ship to the following address:
[Insert Return Address Here]
​
Tracking Your Return
-
Please use a mail service that provides tracking or insurance.
-
We are not responsible for returns lost during transit and can only process items we receive.
​
Processing & Refunds
-
Once your return is received, please allow up to 14 business days for processing.
-
Refunds are issued only to the original payment method.
-
You’ll receive an update via the email used at checkout once your return is processed.
​
Refund Timelines:
-
Credit card refunds: 3–5 business days after submission.
-
Bank account or debit refunds: up to 10 business days (varies by bank).
​
Need Help?
For questions about returns or refunds, please contact:
📧 thepurplepainfo@gmail.com